Covid-19 - Corona virus

 Covid-19

Wednesday 18/03/2020

Dear customers,


We wish to express our greatest solidarity with those affected by the COVID-19 pandemic. Above all, we want to maintain a safe workplace and adopt practices that protect the health of employees, customers and visitors.


Following the latest instructions from the government and in agreement with our teams, Matedex remains mobilized to respond to customer requests, but part of our team is working from home. Therefore, we thank you for favouring contact by email at the usual addresses.


Being able to continue to offer our customers the best possible service in this uncertain context is our main objective.


As a result of the epidemic, many logistics service providers have interrupted or partially interrupted their services to and from the affected areas.


In addition, government regulations and guidelines regarding work and travel restrictions related to the containment of COVID-19 are affecting shipments to, from and within the affected areas. These logistical challenges affect our supply chains.


All of these issues are beyond our control and are unpredictable and can affect our ability to deliver products to our customers in a timely manner.


Manufacturers' service levels will be affected. We ask for your understanding during this period. In these circumstances, you will understand that we have no choice but to disclaim our liability under any contract to the extent that such liability is caused by the consequences of the outbreak of coronavirus.


We will, of course, make every effort to fulfill customer orders to the extent of our availability.


We will also continuously monitor the situation and will provide further information as soon as it becomes available. If you have any questions about a specific order, please do not hesitate to contact us.


Thank you for your understanding and best regards,


The Management.


MATEDEX SA-NV


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